Devidutta Pattnaik

About Devidutta Pattnaik

Driving Operational Excellence & Patient-Centric Healthcare LeadershipWith 17+ years of experience leading operations, sales, and service delivery across healthcare, diagnostics, telecommunications, and banking, I specialize in building high-performing teams, optimizing processes, and scaling multi-city operations. My focus is on driving operational efficiency, P&L growth, and patient-centric outcomes while strengthening cross-functional ecosystems.Currently serving as Senior Director of Operations at MediBuddy, I lead nationwide diagnostics and MediClinic operations, overseeing multi-city service delivery, SLA adherence, and compliance. I implement enterprise-wide process improvements that enhance operational scalability, elevate service quality, and strengthen stakeholder collaboration across healthcare ecosystems.Over the years, I have successfully expanded healthcare networks, improved turnaround times, and driven business continuity initiatives. I have a track record of building diagnostics ecosystems, managing vendor networks, and mentoring teams to deliver high-quality, efficient, and compliant operations. My expertise spans strategic planning, revenue growth, operational governance, and service delivery excellence.My Key Highlights & Expertise:Operations Management & P&L Leadership – Driving business performance across healthcare networks and diagnostics services.Process Optimization & Workflow Enhancement – Implementing scalable frameworks to improve efficiency and service quality.Diagnostics & MediClinic Operations – Managing multi-city clinical services with a focus on patient experience.Team Leadership & Cross-Functional Coordination – Building, mentoring, and leading high-performing operational teams.Strategic Planning & Business Development – Strengthening market presence, expanding services, and accelerating growth.Healthcare Ecosystem & Vendor Partner Management – Developing end-to-end operational networks and ensuring compliance.I am always Passionate to add value in Healthcare sector, where I can leverage my experience in operational leadership, strategic planning, and patient-focused service delivery to drive measurable impact, operational excellence, and elevated patient satisfaction.

Experience

1. Senior Director of Operations

   MediBuddy

   Jan 2025 — Present · Hyderabad, IN

   As Senior Director of Operations, I lead nationwide diagnostics and MediClinic operations, ensuring multi-city service delivery excellence, SLA adherence, and patient-centric outcomes. I focus on operational scalability, process optimization, and cross-functional collaboration to strengthen healthcare ecosystems.I drive enterprise-wide operational governance, enhancing service quality, efficiency, and compliance. Through data-driven insights, I optimize workflows, strengthen cross-functional coordination, and elevate patient experience across all MediBuddy operations nationwide.Elevated diagnostics and MediClinic operational performance through enterprise-wide process optimization and workflow enhancements.Strengthened SLA compliance and patient satisfaction metrics across multi-city operations through structured governance frameworks.Improved cross-functional collaboration and operational efficiency across clinical, support, and administrative teams.Enhanced scalability of service delivery by implementing standardized processes and operational frameworks.Leveraged data-driven insights to identify bottlenecks and implement corrective actions, improving overall operational effectiveness.Healthcare Operations, Diagnostics Management, Process Optimization, SLA Management, Multi-City Operations, Operational Scalability

Education

• KIIT SCHOOL OF MANAGEMENT

  MBA, MARKETING&OPERATIONS

  2006 — 2008

• Utkal University

  Bachelor of Engineering, COMPUTER SCIENCE

  2001 — 2005

• Deepika EM school

  + 2 Science, Science

  1999 — 2000

Skills

• Management
• Sales Operations
• Customer Service
• Business Development
• Finance
• Vendor Management
• Customer Relationship Management (Crm)
• Requirements Analysis
• Business Intelligence
• Software Project Management
• Performance Management
• Crm
• Training
• Team Management
• Recruiting
• Pre-Sales
• Project Planning
• Team Leadership
• Retail
• Business Analysis
• Sales
• Business Strategy
• Mortgage Lending
• Portfolio Management
• Competitive Analysis
• Customer Experience
• Retail Banking
• Mis