Devi K
Immediate Joiner| IVR QA |CYARA|IVR- Routing Testing | Web app testing| Genesys | WWE | GAX | Aspect WFM RTA
- Role
- Lead Engineer at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Devi K
Available in 30 days- With 6 years of experience in IVR testing, I possess in-depth expertise in Genesys IVR testing, utilizing both manual and automation techniques with CYARA. My skill set extends to Aspect WFM RTA, Genesys WWE, and WDE. I\'ve had extensive exposure to functional, regression, end-to-end, call routing, and transfer scenario testing, as well as smoke testing and involved in production deployment. Additionally, I\'ve tested Verint functionality and call recordings. Furthermore, I have experience with Genesys Cloud, enabling me to leverage my comprehensive knowledge to deliver high-quality testing solutions.
Experience
Lead Engineer
Sep 2022 — Present · Hyderabad, IN
Education
Malla Reddy College of Engineering & Technology
Bachelor of Technology - BTech
2015 — 2018
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