Devesh Shukla
Information Technology Team Lead @Tata Consultancy Services
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WORK HISTORY
Information Technology Team Lead @Tata Consultancy Services
Noida, IN
Remote Desktop Protocol (RDP): Troubleshooting and resolving remote connectivity issues, ensuring secure and efficient access for end-users.Virtual Machines (VM): Managing, configuring, and supporting VM environments for business-critical applications.Onedesk: Handling incident management, service requests, and change management through TCS Onedesk, ensuring SLA adherence and timely resolution.Azure Cloud: Providing support for Azure-based services, assisting in VM deployment, monitoring cloud resources, and coordinating with cloud teams for escalations.Desktop Support: Installing, configuring, and troubleshooting hardware/software issues, maintaining system performance, and providing technical upgrades.End User Support: Offering L1/L2 level support, addressing daily IT challenges, guiding users on best practices, and ensuring minimal downtime with high user satisfaction.
EDUCATION
Jetking Noida Learning Center
Jetking Diploma in Cloud Computing, Computer/Information Technology Administration and Management
Government Industrial Training Institute - India
Computer , Computer and Information Sciences and Support Services
University of Allahabad
Bachelor of Arts - BA
Kendriya Vidyalaya
Intermediate , Commerce
ABOUT DEVESH SHUKLA
As an IT professional with a strong academic foundation in technology and cloud computing. I hold a Bachelor’s degree from Allahabad State University and a Diploma in Cloud Computing from Jetking, which has equipped me with both theoretical knowledge and practical expertise across multiple domains.Currently, I serve as a Senior Information Technology Engineer, where I utilize my skills to deliver reliable, efficient, and scalable IT support. My technical proficiency spans and advanced troubleshooting, with a strong focus on cloud technologies. Certified in Microsoft Azure and Microsoft 365, I bring proven expertise in designing and managing cloud environments that empower organizations to achieve operational excellence. Beyond my current role, I am deeply passionate about continuous learning and committed to staying ahead of the curve in the ever-evolving tech landscape. My goal is to leverage emerging technologies to drive innovation, enhance business efficiency, and contribute meaningfully to organizational success.
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