Devesh Mishra
Manager Service Desk | Vendor Management | Incident Management | MBA, Executive MBA | ITIL | Lean 6 Sigma | People Leader | Stakeholder Management | Hardware Asset Management | Onboarding- Offboarding | Change Management
- Role
- Lead Engineer at NTT DATA
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Devesh Mishra
Versatile & an articulate techno-functional leader with over 17 years of rich & extensive…
Experience
Lead Engineer
Present
Worked as a Lead IT Helpdesk team and managed KPIs for Service Desk Team of 12Deployed the Ticketing Tool Service now and scope of support included: Windows, VPN, Application tools, Wireless, O365, Software installation & allocation and Outlook servicesAddressed critical & major Incidents within SLA response and sent out the critical alerts for such IncidentsEnsured service breach is suitably recorded and described before it is closedMonitored & coordinated activities during overall ticket life cycleLeveraged professional expertise to integrate work and made operating decisions on escalated issuesInitiated post session discussions to improve team and individual resolution rate
Education
DBS Repair
Bachelor of Science
2003
IIPM
Master of Business Administration
2016
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