Devendra Patil
ERP - Technical Support Representative
- Role
- Technical Support Representative at Rockwell Automation
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Devendra Patil
With over 2.10 years of experience in SQL, ERP support, and LINUX systems, I specialize in troubleshooting, optimizing, and maintaining production environments. My expertise includes providing application and production support, implementing ERP modules, and ensuring optimal system performance. I am skilled in maintaining master data, creating and updating SOPs, user guides, and FAQs, all aimed at improving efficiency and streamlining support processes.Proficient in SQL and LINUX, I have a strong background in data management, system maintenance, and performance optimization, ensuring smooth functionality in complex production environments. My work involves close collaboration with vendors and departments to address evolving ERP needs, manage system access controls, and implement system upgrades.I am well-versed in managing incidents, utilizing ticket monitoring tools to track, prioritize, and resolve issues within SLAs, ensuring minimal downtime and high user satisfaction. Additionally, I have in-depth knowledge of capital markets, which has enabled me to support financial applications and assist in testing new ERP features for smooth integration.I have provided 24/7 on-call support, handling L2 support for reported application issues and resolving them swiftly. By working closely with cross-functional teams, including UNIX, Networking, and Development, I troubleshoot complex system issues and implement effective solutions. I also ensure proactive system monitoring, address batch failures, and take preventive measures to avoid future issues, maintaining system reliability and operational efficiency.
Experience
Technical Support Representative
Jan 2025 — Present · Pune, IN
Education
DY Patil University
Master of Business Administration - MBA, Computer/Information Technology Administration and Management
JSPM's Rajarshi Shahu College of Engineering
Bachelor of Engineering - BE, Mechanical Engineering
2019 — 2022
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