Devendran P Chettiar

About Devendran P Chettiar

Steering Teleperformance\'s technology division with a strategic eye, my leadership has directly contributed to a significant enhancement of network reliability and a substantial reduction in operational costs. With a firm commitment to optimizing IT service delivery across multiple regions, our team has achieved notable improvements, including a 30% reduction in incident resolution times and a 40% decrease in manual operations through automation.My expertise in network engineering and process improvement is further evidenced by our successful implementation of cost-reduction strategies and the adoption of cutting-edge automation tools. We have not only boosted efficiency but also fostered gender diversity and talent development within our ranks. Leading with innovation and a dedication to service excellence, I am driven by the mission to deliver cutting-edge IT solutions that underpin our company\'s global operations.

Experience

1. Director - Technology

   TP

   Aug 2022 — Present · Mumbai, IN

   Managing a diverse team of 120+ IT professionals in providing efcient IT services across US, PHL and India.• Formulated and executed a comprehensive 3-year strategic vision for the NOC, resulting in a 9% increase in network reliability and performance metrics within 1.5 years.• Implemented a cost-reduction strategy that lowered operational expenses by 23%, proving that scal responsibility can coexist with high-quality service.• Introduced a new incident escalation protocol that reduced resolution time for incidents by 30%, ensuring quicker network issue remediation.• Led the adoption of automation tools, which cut manual operations by 40%, boosting efciency and MTTR response times.• Enhanced gender diversity within the NOC team from 13% to 48%, fostering a more inclusive work environment.• Conducted salary baselining exercises that improved NOC staff\'s retention rates by 18%, demonstrating commitment to recognizing and rewarding team contributions.

Education

• Periyar University

  Bachelor of Science (BSc), Telecommunications Engineering

  2012 — 2012

Skills

• Strategy
• Cisco Ios
• Ccnp Certified
• Ccna
• Firewalls
• Analysis
• Network Design
• Routers
• Routing
• Process Improvement
• Vlan
• Switches
• Dhcp
• Networking
• Network Engineering
• Linux
• Vpn
• Ccnp
• Rip
• Cisco Technologies
• Leadership
• Bgp
• Dns
• Eigrp
• Cisco Routers
• Lan-Wan
• Ospf
• Wan