Devendran M R

About Devendran M R

Account Management | B2B Sales | Telco Solutions | Digital Transformations | Enterprise Mobility | Fixed Line - ILL, MPLS, IPLC, SIP Trunk | Cloud Telephony | Cloud & Colocations | Internet of Things(IOT)| Customer Acquisition | Forecasting | Solution Selling | Networking | Client Relations | Business Development |Market Research & Analysis | Revenue Planning | Prospecting | Upsell / Cross Sell | Contract Negotiation | Channel/Franchisee Management | Retail Operations | Collections | Bad Debts | ROI | Six Sigma[B/Y | CLCM | 18+ years of experience in business development with extensive sales & customer service, with a track record of driving increased sales, improved buying experience & elevating company profile with target market. Effectively demonstrate products, overcome objections & close sales. Persuasive in negotiating contracts with clients to build long-term productive relationships.

Experience

1. National Account Manager - Strategic Accounts

   Vodafone Idea Limited

   Jul 2020 — Present · Chennai, IN

   Role : National Account Manager - Strategic AccountsResponsibilities :*Built relationships and partnered with key “gate keepers”, decision influencers, CxO’s, key stake holders from large corporate enterprise/Govt Segments*To identify business requirements, determine and carry out necessary processes and practices, monitor progress and results, in order to promote customer loyalty, revenue generation and retain existing business.*Forecast sales, site traffic and conversion rate to arrive at realistic targets.*Enhance coverage in overall GTM with cutting edge technologies and ensure the revenue targets are met.*Conducted qualitative and quantitative research for business clients, to help, guide new creative efforts for telecom products(Mobility), Fixed line products like Internet Leased Lines, MPLS, NPLC, SIP, IPLC, GMPLS, GCS. firewall solutions, cloud products, server co -locations, data centers, disaster recovery centers and IOT(Internet of Things).*Synthesized business intelligence data to produce reports, publish presentations, highlight findings, assess success and account for deficiencies.*Create in-depth analyses and reports to provide insights for SaaS and CPaaS products*Responsible for maintaining the existing revenue with cross/up selling*Persuasive in negotiating contracts with clients to build long-term productive relationships

Education

• Little Flower Higher Secondary School, Kumbakonam

  HSC, First Group(Maths,Physics, Chemistry & Computer Science)

  1991 — 1997

• Anjalai Ammal Mahalingam Engineering College

  Bachelor of Engineering (B.E.), Computer Science

  1997 — 2001

Skills

• Customer Retention
• Customer Satisfaction
• Upselling & Cross Selling
• Channel Management
• Business Development
• Sales
• Churn Management
• Customer Support Operations
• Leadership
• Networking
• Customer Acquisition
• Legal Collections & Lok Adalats
• Telecommunications
• Customer Loyalty Management
• Corporate Relations
• Channel Partners
• Bad Debts Reduction
• Asset Retrieval
• Customer Relations
• Billing and Credit Control Management
• Management
• Collection and Recovery