Devendra Kastur
Product Manager | Certfied Scrum Product Owner (CSPO®), Scrum Master (CSM®) & PRINCE2 Agile® Foundation | Driving Digital Transformation | Digital Product Lifecycle | Agile Delivery | API Integrations & UX Design
- Role
- Product Manager at Jio
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Devendra Kastur
Product Manager with 16+ years of experience delivering digital and telecom platforms…
Experience
Product Manager
Apr 2023 — Present · Navi Mumbai, IN
Launched dedicated global product portfolio webpage for Jio, strengthening digital presence and customer engagement. Delivered Digital Products for Feasibilities & Order Management, reducing TAT from 2 weeks to 2-3 days, positively impacting 300+ internal team members. Spearheaded development of the Performance portal, empowering users to generate reports independently. Features enhanced overall customer experience for more than 500 Global Businesses. Integrated Order Management and Service Delivery systems through APIs, reducing manual effort by 50%. Upgraded products by introducing features such as Bulk uploads, Cloning, Auto notifications, and UI/UX optimization; led to a remarkable increase of up to 90% in user engagement. Drove development of 4 products, by conducting market research, user analysis, and competitive benchmarking, and translating insights into BRDs/PRDs, wireframes, and UAT — enabling data-driven features and faster go-to-market delivery. Developed and executed Product roadmaps, ensuring timely delivery of key Product milestones. Provided periodic reports to stakeholders/Senior management to maintain transparency and alignment with objectives. Defined and implemented end-to-end process flow from L2O (Lead to Order) to O2C (Order to Cash) between two Jio entities, streamlining order processing for improved efficiency and coordination. Revamped product collaterals with enhanced design and refined content, improving clarity, visual appeal, and engagement for stakeholders and customers. Currently leading, the development of a Global Customer Portal for wholesale bandwidth services, consolidating Lead-to-Order and Order-to-Cash processes into a single platform, driving efficiency and faster revenue realization. Partnering with cross-functional teams to define product requirements, align with business goals, and ensure seamless execution.
Education
S.S.P.M's college of Engineering
Bachelor's degree
2005 — 2008
Skills
- Ethernet Over Sdh
- Dwdm
- Itil Certified
- Telecommunications
- Gsm
- Nms
- Transmission
- Sdh
- Ccna
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