Devendra Gawande

About Devendra Gawande

As an affiliate manager and customer support manager, I was responsible for two critical areas of the business. In my role as an affiliate manager, I identified and recruited new affiliates, negotiated commission rates, provided training and support to ensure effective promotion of our products, monitored affiliate performance, and optimized campaigns to increase sales and revenue for the company. I worked closely with cross-functional teams to align affiliate strategies with overall business goals, maintained relationships with affiliates, managed affiliate payouts, and tracked expenses to ensure profitability.I provided exceptional service and support to customers across multiple channels. I resolved customer issues, answered inquiries, and provided guidance on products and services. I worked closely with other teams to escalate and resolve issues, provide feedback, and improve the overall customer experience. I participated in training and development programs to stay up-to-date on product knowledge, industry trends, and best practices for customer support.Overall, my roles as an affiliate manager and customer support manager required me to be skilled at identifying and addressing customer needs, building strong relationships with affiliates and customers, and working effectively with cross-functional teams to achieve business objectives.

Experience

1. Sr Affiliate Manager

   SMTPMailers Private Limited

   Dec 2023 — Present · Indore, IN

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor's degree, Computer Science

  2010 — 2013