Devendra Kumar
Tech Specialist -HCLTech || Network engineers Ex-Tata communications ||MPLS ||| routing and switching ||Sdwan|| versa,Viptela ||aruba||Fotinet ||CCNA certified ||L2 support
- Role
- Technical Specialist at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Devendra Kumar
Currently working in HCL as a NOC engineer (specialist)L2 Engineer in the IP SOC – Service Assurance Team, specializing in troubleshooting, rectification, and resolution of routing-switching issues.Shift Lead, managing customer escalations, ensuring quick resolution, and implementing pre-emptive impact management measures.Customer engagement: Analyzing and addressing customer concerns with a diagnostic approach while ensuring effective communication.Expertise in configuring HSRP, VRRP, IP SLA tracking, and access lists on managed customer routers.Routing & Reachability Analysis: Troubleshooting static routes, OSPF, BGP, and MPLS VPN connectivity, including traffic shifts and link management.Assessing service impact of backbone issues on Internet Lease Lines (ILL) and enterprise networks.Cross-functional collaboration: Working with internal teams, partners, and service providers for prompt issue resolution.Hands-on experience with multi-vendor devices: Cisco, Nokia (Alcatel Lucent), Juniper, Huawei, and Versa routers, switches, and SD-WAN.Skilled in networking activities such as traffic manipulation, redundancy checks, testing, verification, and configuration backup/changes.Strong technical foundation in L3 VPN & ILL networking with expertise in troubleshooting and maintenance
Experience
Technical Specialist
May 2025 — Present · Nagpur, IN
Education
Gandhi Institute for Technological Advancement
Bachelor of Technology, Electrical and Electronics Engineering
2017
DAV PUBLIC SCHOOL,moonidhi Dhanbad
High School Diploma
2011
Biju Patnaik University of Technology, Odisha
Bachelor of Technology - BTech, Electrical Engineering Technologies/Technicians
2013 — 2017
DAV PUBLIC SCHOOL,Dhanbad
Class 12th
2013
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