Devendra Ghadigaonkar
Global Service Delivery Leader | Operational Excellence | Process Optimization | Continuous Improvement | Transformation & Automation Leader | Global Operational Performance | Efficiency, Quality & Execution |
- Role
- Customer Care Manager at CMA CGM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Devendra Ghadigaonkar
Global Customer Care Manager with a strong track record across the maritime industry and global operations. Experienced in leading high‑performing teams, driving operational excellence, and partnering with Global Transformation and AI Automation teams to implement scalable, data‑driven improvements. Skilled in analytical thinking, project & process management, customer service, and logistics management.Holds an MBA in Operations from ITM Group of Institutions.
Experience
Customer Care Manager
Jun 2024 — Present
Drive strategic global initiative aimed at enhancing operational efficiency, customer satisfaction and business agility. Designing and Implementing process framework, support IT enhancements and collaboration across functions to deliver impactful transformation programs.
Education
Welingkar Institute of Management
Diploma, Logistics, Materials, and Supply Chain Management
2011 — 2012
ITM Group of Institutions
Master of Business Administration (M.B.A.), Operation
2014 — 2016
Sathaye College
Bachelor's in Management Studies, Marketing
2007 — 2010
Skills
- Management
- Customer Service
- Business Development
- Process Improvement
- Logistics Management
- Analysis
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