Devenderjit Chadha

About Devenderjit Chadha

I have over two decades of experience delivering high-value learning solutions for large-scale enterprise customers and a track record for managing substantial budgets to deliver efficient, quality-centric, SLA-driven, and profitable training operations at scale. Experienced in building and inspiring dedicated, cross-functional, and cross-border teams to provide exceptional outcomes and consistent customer satisfaction in training delivery, content development, learning technology, and learning administration services. Very focused and customer-centric in thinking and proven experience in integrating financial, technical, people management, and operational skills to build long-term strategic partnerships.

Experience

1. Chief Customer Officer

   NIIT

   Jul 2022 — Present · Atlanta, GA, US

   Responsible for driving customer satisfaction and overall experience with all the services at NIIT. As a global head of delivery, managing day-to-day operations, driving innovation & growth initiatives, and leading a large team of talented learning professionals across the globe.

Education

• Delhi University

  Bachelor of Science, Chemistry

  1989 — 1991

• Delhi University

  PGDCA, Computers

  1991 — 1992

Skills

• Telecommunications
• Leadership
• Organizational Development
• Program Management
• Learning Management Systems
• Customer Relationship Management (Crm)
• Vendor Management
• Budgeting
• Service Delivery
• Business Analysis
• Performance Management
• Crm
• Customer Relations
• Outsourcing
• Learning Management
• Budgets
• Project Management
• Training Delivery
• Business Development
• Knowledge Management
• Resource Management
• Change Management
• Project Planning
• Team Management
• Employee Engagement
• Blended Learning
• Technical Training
• Operations Management
• People Management
• Training
• New Business Development
• E-Learning
• Team Building
• Management