Deven
Shivoham 🔱📿❤️😇 | Building NAKAD as Lead, Customer Success | Ex-Clear | Ex-PayU | Ex-Paytm
- Role
- Lead, Customer Success-enterprises at Nakad
- Location
- Nainital, UK, IN
- LinkedIn followers
- 500 followers
About Deven
Experienced Key Account Manager with a demonstrated history of working in the financial services industry. Skilled in Microsoft Word, Market Research, Management, Teamwork, and Marketing. Strong sales professional with a M.B.A. focused in Marketing & Finance from Institute Of Management Studies, Kurukshetra University, Kurukshetra.
Experience
Lead, Customer Success-enterprises
May 2024 — Present · Gurugram, IN
Ensuring fruitful relationships with NAKAD’s Enterprise Clients - Maintaining positive Net Revenue Retention (NRR)- Ensuring incremental platform adoption and product usage among the Clients - Effective Grievance & Escalation Management - Ensuring Inter-departmental co-ordination with different teams under NAKAD like product, integration, legal, sales, etc- Revenue Growth through Cross-sell & Upsell - Ensuring in-time renewals - Resolving any product/service gaps as stated by the Clients in with co-ordination respective teams - Client Retention & Churn Management - Team building and leadership - Optimum Price Negotiation - Knowledge expertise in platform, product & service
Education
Kurukshetra University
B.B.A., General Business Management
2009 — 2012
Kurukshetra University
M.B.A., Marketing & Finance
2012 — 2014
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