Deven Naik

About Deven Naik

Orchestrated and implemented department-wide solutions, streamlining internal and…

Experience

1. Technical Support Engineer for Fusion Cloud Saas Applications Supply Chain Management

   Oracle

   Apr 2019 — Present

   Delivers high-quality, cloud-based (SaaS) software support to thousands of customers implementing Oracle software products within established schedule while recognizing business process inefficiencies and recommending improvements. Identified, developed, and executed a customer development plan by using a supply network with an integrated suite of cloud business applications. Drove resolution of technically complex issues by working with application developers and operation teams during trouble-shooting processes of existing issues and during the formulation of enhancements. Formulated SQL to communicate with the database to retrieve complex user data to support and resolve reported issues and product defects. Recognized process gaps, provided solutions and best practices that improved quality of service and performance. Assisted users with solving REST API and Webservice calls, utilizing Oracle Visual Builder, SoapUI, Postman, and Python with Visual Studio Code. Supported users with External Data Integration Services for Oracle Cloud to load data into Fusion Applications / Interface Tables with the use of File-Based Data Import, Import Batch, ADFdi, and File Import & Export. Performed PL/SQL logging and debugging as part of the problem-solving routine. Collected and understood AWR and SQLHC. Area of Special Emphasis: Enterprise Resource Planning | Cloud | Fusion SaaS | Order Management | Procurement | Product Development | Product Information Management (Product Hub)| Product Lifecycle Management | Quality Management | Web-services and REST API - SoapUI, Postman | FBDI, ADFdi, Import/Export | Integration / Implementation Projects - Conference Room Piloting (CRP), System Integration Testing (SIT), User Acceptance Testing (UAT), and Go-Live

Skills

• Project Management
• Weblogic
• Soa
• Integration
• Oracle
• Saas
• Jd Edwards
• Sql
• Process Improvement
• Solution Architecture
• Business Analysis
• Linux
• Business Intelligence
• Requirements Analysis
• Enterprise Software
• Sdlc
• Enterprise Resource Planning (Erp)
• Technical Support
• Unix
• Microsoft Sql Server
• Data Warehousing
• Oracle E-Business Suite
• Enterprise Architecture
• Business Process
• Erp
• Supply Chain Management
• Planning
• Oracle Applications
• Pmp
• Software Project Management
• Cloud Computing
• Java