Deven Kumar

Director of Client Services @Omega Healthcare Management Services

Hyderabad, IN

As Director of Client Services, I lead strategic client partnerships, operational excellence, and end-to-end delivery of Revenue Cycle Management (RCM) solutions for large healthcare provider groups and health systems in the U.S. My role focuses on strengthening client trust, driving measurable financial outcomes, and enabling digital transformation across the revenue cycle.Client Engagement & Relationship Management- Serve as the primary executive liaison for C-suite leaders, ensuring alignment of business objectives with Omega’s RCM capabilities- Drive customer success by proactively identifying opportunities to optimize revenue, reduce leakage, and enhance patient financial experience- Manage escalations with a solutions-oriented approach, ensuring rapid resolution and sustained client confidence.Revenue Cycle Strategy & Performance- Oversee front, mid, and back-end RCM processes including Patient Access, Billing, Coding, AR, and Denials management- Partner with clients to improve KPIs such as AR days, denial rate, payer yield, and cash collections- Implement contract modeling, financial controls, and performance dashboards to deliver transparency and accountability.Operational & Delivery Leadership- Lead cross-functional teams (operations, technology, and analytics) in delivering high-quality RCM services and process improvements- Monitor SLA adherence, operational KPIs, and ensure HIPAA compliance across engagements- Mentor and develop high-performing teams, fostering collaboration and accountability.Digital Transformation & Innovation- Partner with engineering and BI teams to deploy analytics dashboards, automation (RPA), and digital patient access tools- Drive adoption of data-driven decision-making through advanced reporting, root cause analysis, and process optimization- Support healthcare IT integration (EDI 270/271, 276/277, 835/837) to streamline payer-provider transactions.

Sikkim Manipal University.

Master of Business Administration (M.B.A.)

Kendriya Vidyalaya

Bachelor's degree

Delhi University

B.A.