Devang Kukreti
Lead Functional Consultant, VitalEdge Technologies | ERP Functional Consultant | Infor LN Financials | Driving Implementations, Process Optimization, Customer Success & Stakeholder Engagement | SaaS & Product Management
- Role
- Lead Consultant at VitalEdge Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Devang Kukreti
I am an ERP Professional with 5 years of experience specializing in Infor LN Financials…
Experience
Lead Consultant
Apr 2024 — Present · Mumbai, IN
Leading a global team of 10+ consultants to improve issue resolution workflows, streamline cross-functional collaboration, and optimize system performance across multiple client accounts. Focused ondelivering high-impact outcomes through structured problem-solving and continuous processenhancement.• Spearheaded configuration, development, and ongoing support of Financial modules, includingenhancements for custom solutions. Oversaw GTM corrections, complex data migrations, and integrations, ensuring minimal disruption and high user adoption.• Acted as the SPOC for 5+ key accounts, leading bi-weekly stakeholder meetings to gather feedback,understand evolving client needs, and align solution delivery accordingly. Fostered strong, trust-basedrelationships with clients through transparency and proactive communication.• Managed high-priority escalations at the Global L2 Support level by conducting gap analyses, leadingrequirement-gathering workshops, and facilitating UAT cycles. Delivered comprehensive root causeassessments and resolution strategies to reduce issue recurrence and drive product quality.• Partnered with product owners, cloud infrastructure, and engineering teams to prioritize bug fixes andenhancements. Participated in agile ceremonies, including backlog grooming and daily scrums, ensuring alignment between technical feasibility and business impact.• Worked closely with support leadership to monitor customer sentiment, track critical cases, and ensure timely resolution. Advocated for the voice of the customer in roadmap discussions, influencing product decisions with real-world user insights.• Created process documentation, supported release readiness, and championed knowledge-sharinginitiatives. Actively contributed to internal learning through retrospectives and data-driven feedbackloops.
Education
University of Mumbai
Bachelor's degree (BAF), Accounting and Finance
2015 — 2018
Thakur Institute of Management Studies and Research
Master of Business Administration - MBA, Finance
2019 — 2021
ST. Thomas Academy, Mumbai
Secondary School (X)
2013
University of Mumbai
Master of Commerce, Finance, General
2018 — 2019
Prahladrai Dalmia Lions College of Commerce and Economics Sundar Nagar S V Road Malad West Mumbai 400 064
Higher Secondary School (XII), Business/Commerce, General
2013 — 2015
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