Devaughn R.
Operations Manager skilled in optimizing operations with Lean principles. Expert in logistics, KPIs, team development, fleet & driver management, strategic planning, yard management, and cross-functional collaboration.
- Role
- Dedicated Services Operations Manager at Keller Logistics Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Dedicated Services Operations Manager
Jan 2024 — Present · Charlotte, NC, US
Interim Regional Operations Manager• Create solutions for customers and launch new operations by conducting site visits, implementing Lean and Kaizen principles, and optimizing yard management to improve efficiency, profitability, and customer satisfaction.• Fleet management, driver management, scheduling, payroll, supply purchasing, fuel and expense reports, ensuring cost efficiency and smooth operations across multiple locations.• Develop and track key performance indicators (KPIs), utilize forecasting methods, and implement process improvements to fulfill service level agreements (SLAs) and enhance operational performance.• Delegate staffing, task assignments, and team development, creating a productive, high-performing work environment while administering disciplinary actions as needed.• Conduct employee interviews, orientations, disciplinary and audit drive tests to ensure comprehensive onboarding, skill assessment, and workforce readiness.• Lead maintenance and repair processes for trucks and trailers, conduct quarterly business reviews, and ensure operational compliance with industry standards.• Collaborate with HR, recruiting, safety, and department managers to monitor progress, resolve issues, and maintain seamless communication with shippers, receivers, and third-party partners.• Regularly meet with senior leadership to align strategies, optimize customer relations, and maximize profitability.
Education
College of Southern Nevada
Leadership, Sociology and Ethics
University of North Carolina at Charlotte
Bachelor of Science - BS
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