Devashish Mali
Conversational AI & GenAI | Voicebots & Chatbots | Genesys Cloud, Kore.ai | Node.js, Python | Senior Associate @ PwC
- Role
- Senior Associate at PwC
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Devashish Mali
Conversational AI | GenAI | Voice & Chatbot Solutions | PwCSenior Associate at PwC with 5+ years of experience delivering enterprise-grade Conversational AI and GenAI solutions across voice and chat platforms. I design and build intelligent systems that balance user experience, scalability, security, and business impact.My expertise includes Genesys Cloud voicebots, Microsoft bot framework chatbots, and Node.js–based backend services, along with LLM-integrated architectures such as RAG, prompt engineering, and context orchestration. I work extensively across cloud platforms (GCP, Azure, AWS) to deploy scalable, production-ready AI solutions.I also focus on data-driven optimization and observability, leveraging Python (Pandas) and Power BI to measure conversational performance, improve containment, and drive continuous improvement.Currently focused on scaling Conversational AI responsibly and transitioning toward solution- and architecture-led roles in GenAI and enterprise Conversational AI systems.
Experience
Senior Associate
Apr 2025 — Present · Bengaluru, IN
Education
Techno India NJR Institute of Technology, Udaipur
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2016 — 2020
Ascent International Sr. Sec. School
Higher Secondary
2015 — 2016
Ascent International Sr. Sec. School
Senior Secondary
2013 — 2014
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