Devaprasad Pai

About Devaprasad Pai

A total of 14 years of experience in Microsoft across customer support and advocacy and also leading SME readiness, mentoring and managing the strategic customers in collaboration with Microsoft Engineering to unblock technical gaps and product issues.Have around 10 years of experience in Azure Compute technologies including the Virtual machines, Scalesets, Azure Kubernetes and Azure StorageHave also partnered with multiple Compute engineering teams like Live migration, VMSS/CRP/NRP teams to unblock several issues for strategic customers like InMobi.

Experience

1. Senior Azure Customer Engineer

   Microsoft

   Feb 2022 — Present · Hyderabad, IN

   Technical Oriented –Utilized engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers.Synthesized feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Led team in sharing insights and best practices with customers and partners on these service improvements. Led the Compute SME team regionally by helping engineers solve complex compute cases and also partnered with strategic customers like InMobi to unblock multiple VMSS issues in partnership with Pritesh Patwa (VP- Azure Compute)Customer Solution Lifecycle Management –Utilized cross systems to conduct health checks to ensure customer environment (e.g, product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution’s lifecycle. Proactively provided guidance to customers on designing configurations and deploying solutions on Microsoft platforms.Handled complex escalations on customer issues from the support or field teams. Conducted deep root cause analysis of the issues and converted them into improvement opportunities. Served as an escalation resource in areas of subject matter expertise. Represented the team on highly complex issues and answered a large variety of technical questions and concerns. Led several initiatives within team like onboarding customers into our strategic partnerships, team meeting with diverse and inclusive culture and also gave customer best practices session within the team. Led the postmortems on outage retros within leads and built lot of repairs which enhanced the outage experiences.

Education

• Mahatma Gandhi Memorial College, Udupi - 576102

  pre university, Science

  2004 — 2006

• N M A M Institute of Technology, NITTE

  Bachelor’s Degree, Computer Science

  2006 — 2010