Devanshu Srivastava
Technical & Customer Support | Manual Testing | Hardware & Software Troubleshooting | Empathy | Active Listening | Documentation | Ownership | SLA | CSAT | Active Directory | App & Website Demo | Onboarding | Azure | MFA
- Role
- Support Specialist (Business) at Revolut
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Devanshu Srivastava
Customer-focused technical professional with 4 years of experience in customer and technical support and an MBA (IT) from Amity University. I specialize in resolving complex technical issues, improving support processes, and translating customer feedback into product improvements. I bring a metrics-driven mindset to support operations, with hands-on experience in incident management, troubleshooting, CRM platforms, and cross-team collaboration.Core strengths: technical troubleshooting; customer success; ticketing systems; SLA management; process improvement; stakeholder communication.Looking for: roles in technical support leadership, customer success, or IT operations where I can combine technical know-how with strategic thinking.
Experience
Support Specialist (Business)
Mar 2026 — Present · Uttar Pradesh, IN
Education
IMS UNISON UNIVERSITY
Bachelor of computer application, Information Technology
Amity University Online
Master of Business Administration, Information Technology
Amity University Lucknow Campus
Master of Computer Applications - MCA, Information Technology
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