Devanshu Negi

About Devanshu Negi

Results-oriented IT Project Coordinator with over 9 years of diverse experience, including 3+ years in IT Service Management (ITSM), delivering value across global enterprises such as Amazon, Hays, Randstad, and AHEAD. Adept in Agile methodologies, end-to-end project management, and cross-functional collaboration across APAC, EMEA, and North America regions. Proficient in leveraging ServiceNow and ITSM tools like Freshdesk and Freshservice to implement intelligent automation, streamline service delivery, and drive continuous improvement. Demonstrated excellence in stakeholder management, software license governance, and strategic communication with vendors, clients, and internal teams. Recognized for aligning IT initiatives with business goals through structured planning, risk management, and change coordination. A proactive contributor to AI-driven transformation projects, governance frameworks, and service excellence, with a passion for optimizing operations and driving business outcomes through technology and teamwork. Key strengths include: Agile Project Management: Successfully led Agile-based implementations using tools such as ServiceNow SPM, Salesforce PSA, Smartsheet, and Jira to manage sprints, backlogs, and user stories. ServiceNow & ITSM Expertise: Supported AI-driven automation projects within ServiceNow to streamline workflows and improve operational efficiency across APAC, EMEA, and US regions. Stakeholder & Vendor Management: Strong track record in engaging with internal and external stakeholders, facilitating cross-functional collaboration, and managing vendor relationships for software procurement and technical issue resolution. Cross-Functional Collaboration: Collaborated with diverse technical and non-technical teams including finance, HR, IT support, and recruitment to ensure seamless execution of software and media projects. Service Delivery & Process Optimization: Consistently delivered high-quality service by establishing governance practices, maintaining RAID logs, and applying continuous improvement principles. Software License Management: Led initiatives for software license compliance, cost optimization, and lifecycle management across Freshdesk, Freshservice, and Freshchat platforms.

Experience

1. Information Technology Project Coordinator

   AHEAD

   May 2025 — Present · IN

   As an IT Project Coordinator at AHEAD, I support ServiceNow AI projects alongside broader IT initiatives across regions. My role focuses on end-to-end project management, stakeholder collaboration, and service optimization within Agile and ITSM environments.ServiceNow AI Implementation: Assist in the deployment and integration of AI-driven automation within ServiceNow to enhance workflow efficiency and intelligent service delivery.Project Coordination & Execution: Manage the full project lifecycle, ensuring seamless implementation and alignment with business objectives.Stakeholder Engagement: Collaborate with cross-functional global teams, facilitating communication and coordination across technical and business units.Agile & ITSM Practices: Utilize tools like ServiceNow SPM, Salesforce PSA, and Smartsheet to track project progress, manage resources, and analyze performance metrics.Risk & Change Management: Proactively assess risks, track issues, and support change management strategies to ensure project continuity.Strategic Documentation & Governance: Maintain project schedules, RAID logs, and documentation to support compliance and best practices.Committed to driving service excellence through structured project management and AI-powered automation, I help advance AHEAD’s strategic IT initiatives.

Education

• Delhi University

  Bachelor of Applied Science

  2012 — 2016