Dev Patel
Project Manager | Product Owner | Scrum Master | Business Analyst | Driving Healthcare Transformation through AI and Agile Methodologies
- Role
- Senior Product Owner at Elevance Health
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Dev Patel
I am a strategic thinker and outcome-focused leader with over 4 years of experience in translating complex business needs into scalable digital solutions that enhance operational efficiency and drive product innovation. My expertise lies in leading high-performing teams in Agile and hybrid environments, fostering cross-functional collaboration, and ensuring stakeholder alignment.I have a proven track record of integrating Generative AI technologies into workflows to automate processes and improve efficiency. My skills in project management, product ownership, and business analysis enable me to align product strategy with business objectives through data-driven decision-making and customer-centric design.I am passionate about continuous improvement and thrive in dynamic environments where I can leverage my skills to deliver impactful EXPERTISE Product Development & Management Product Innovation Product Launch Solution Delivery Project Management Digital Transformation Data Migration Lean/Agile Methodologies Data Analysis Technical Training User Satisfaction Client Relationship Management Stakeholder Engagement Cross-functional Collaboration
Experience
Senior Product Owner
Jan 2023 — Present
Principally guided product management for a $100M portfolio of healthcare solutions in Genesys Cloud and Amazon Connect. Administered a $25M annual product development budget. Increased engagement 30%, and optimized ad spend, by developing and deploying an advanced ads targeting system for the healthcare sales team. Employed SEO strategies within the Amazon Connect contact center, to elevate online visibility, drive organic traffic, and accelerate customer acquisition. Achieved an 85% clinical user satisfaction rate, after conducting rigorous business checkouts to validate system functionality, then facilitating comprehensive user training.
Education
Northeastern University
Master of Science - MS, Project Management
Quantic School of Business and Technology
Master of Business Administration - MBA, Data Analytics, Business Management
Gujarat Technological University (GTU)
Bachelor's degree, Information Technology
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