Devanshi Shah
Partner Manager @DoorDash
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WORK HISTORY
Partner Manager @DoorDash
Toronto, ON, CA
Quota Attainment 2024:Q1: 120% Q2: 160%Q3:115%Q4: 125%What I do @Doordash - As a Partner Manager, I lead the relationship with merchant partners on an ongoing basis. Also focus on upselling incremental services to our existing business owners. I ensure and help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention for all my partners.* Successfully managed and cultivated relationships with high-value merchants across the region, strategically aligning their needs with business objectives.* Conducted insightful quarterly business reviews, showcasing achievements and identifying growth opportunities for merchant accounts.* Demonstrated exceptional churn management skills, skillfully redirecting partners towards expansion opportunities by leveraging DoorDash products.* Coordinating with multifunctional teams like sales, marketing, and product development to ensure fruitful partner involvement.* Keeping updated about industry trends to spot potential new partners.* Conveying partner performance and contributing to annual partner planning. Identifying and resolving discrepancies and hurdles within the channel.* Participating in industry functions and conferences to cultivate relationships and advocate for the company.* Utilized data-driven insights to optimize daily operational processes, enhancing merchant efficiency and overall performance.* Collaborated effectively with cross-functional teams, including Product, Operations, and Sales, ensuring an exceptional merchant experience on our platform.* Proficiently leveraged Excel & Google Sheets to maintain and analyze complex spreadsheets, contributing to informed decision-making.* Seamlessly navigated various sales tools, including Salesforce, Outreach, Sales Navigator, and Sigma, streamlining workflows and maximizing productivity.
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master's degree, Business, Management, Marketing, and Related Support Services
NMIMS CDOE
Master of Business Administration - MBA, Marketing
Humber College
Post graduation, Marketing management
Mithibai College
Bachelor’s in Mass Media, Advertising And Marketing
SKILLS
ABOUT DEVANSHI SHAH
My enduring passion for sales has steered me towards an established track record in the…
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