Devansh Prasad

Technical Customer Success Manager @Boomi

Vancouver, BC, CA

As a Technical Customer Success Manager (CSM) at Boomi, I aim to focus on ensuring customers achieve their desired outcomes through Boomi’s Integration Platform as a Service (iPaaS) solutions. As the primary customer advocate, my roles and responsibilities include building strong relationships, driving product adoption, aligning Boomi’s capabilities with the customer’s business goals, manage the onboarding process, monitor customer health, resolve issues, and identify opportunities for growth such as upselling and renewals. Cross-functional collaboration, a deep understanding of Boomi’s platform, and a commitment to delivering value, improving retention, and fostering long-term success are some of the other key elements.

International Business Management Institute (IBMI)

Foundation degree, Information Technology Project Management

Delhi Public School

CBSE, Science

Melbourne Institute of Business & Technology

Diploma in computing , Information Technology

Amity University

Masters in Business Administration, International Business

Deakin University

Business Information Systems: majors in supply chain management and business security management, Computer and Information Systems Security/Information Assurance