Devansh Patel

IT Support @CIMA+

Mississauga, ON, CA

Provide first and second level on-site and remote support to clients for issues with hardware or software related to computer stations, peripherals, telephony, videoconferencing, and mobile devices • Handle first-level remote support calls with the dedicated hotline • Participate and get involved in tasks relating to IT equipment (setting up new workstations, rotations, updating, moving equipment, inventory, etc.) • Configure, install, and support equipment such as printers, photocopiers, and other peripherals • Create, capture, and process requests with the ServiceDesk ticketing system • Maintain good communication with colleagues and clients

Humber College

Diploma of Education