Devan Valecha

About Devan Valecha

Introduction: I am Devan Valecha, a renowned professional keynote trainer with 26…

Experience

1. Retail Training Manager (North)

   Novel Jewels (Aditya Birla Group)

   Jun 2025 — Present · New Delhi, IN

   As the Retail Training Manager for the North region, I lead the strategic design and execution of impactful training programs to drive exceptional customer experience, sales performance, and brand excellence across all retail stores. My role focuses on building high-performing teams by enhancing product knowledge, soft skills, and customer engagement techniques tailored for the luxury jewellery segment.Key Responsibilities:Designing and delivering customized training modules on luxury retail, product expertise, and consultative selling.Coaching and mentoring retail teams to elevate customer experience and build stronger client relationships.Collaborating with business leaders to align training initiatives with organizational goals and KPIs.Driving skill development programs, including personality development, communication, and grooming standards.Conducting assessments, feedback sessions, and on-floor coaching to ensure training effectiveness.Leading initiatives to foster a culture of continuous learning and brand advocacy among employees.

Education

• DAV Public school

  Graduate (B.Com)

• DAV Public School

  B.com

Skills

• Automotive
• Team Building
• Talent Management
• Mentoring Trainers, Consulting,
• Quality Assurance
• Mentoring
• Qualitative Research
• Soft Skills
• Selling
• Program Evaluation
• Team Management
• Sales Management
• Business Development
• Automobile
• Business Process Improvement
• Job Evaluation
• Training Delivery
• Training
• Customer Satisfaction
• New Business Development
• Leadership
• Employee Relations
• Strategic Planning
• Organizational Development
• Negotiation
• Performance Management
• Employee Training
• Client Liaison
• Sales