Devam Shah

Solutions Engineer @OSL Retail Services

Etobicoke, ON, CA

To bridge the gap between complex network technology and customer needs, leveraging deep technical expertise to drive sales, ensure successful implementation, and serve as the ultimate escalation point for advanced troubleshooting. Focused on providing tailored SIM and data solutions that directly impact client productivity and connectivity.Conducted in-depth technical needs analysis for both consumer and business clients (B2B) to understand unique use cases for connectivity, IoT solutions, and mobile data services.Architected and proposed tailored technical solutions involving eSIM, M2M/IoT SIMs, and customized data plans, effectively translating client requirements into viable service packages.Led live technical demonstrations of advanced features, including eSIM provisioning, business management portals, and network performance tools, to build value and differentiate offerings.Partnered directly with sales representatives as the technical authority throughout the sales cycle, building trust and credibility with clients.Addressed and overcame technical objections by providing data-driven insights into network coverage, performance metrics, and technology roadmaps.Articulated complex technical differentiators into clear customer benefits to competitively position products and close complex deals.Onboarded and configured services for key accounts, ensuring seamless activation and integration for business clients and complex consumer needs.Proactively monitored business account usage to recommend optimizations and prevent service disruption, enhancing customer retention and satisfaction.Developed and delivered technical training programs for retail sales staff, empowering them to confidently sell and support advanced products and services.

Gandhinagar Institute of Tec

Bachelor of Engineering (B.E.)

Fanshawe College

Post graduate

Fanshawe College

Post Graduate

Gandhinagar Institute of Tec

Bachelor's degree