Deval Khairnar

About Deval Khairnar

Customer-focused IT specialist with 17+ years of experience/expertise around service delivery, support management, customer engagement & relationship management, and business analysis in co-relation to the processes adopted in a wide range of industry domains viz. Public sector, Banking, IT/ITES, NBFC’s, Telecomm, Medical, Travel, etc. Skilled at communicating with all organizational levels and cross-functional teams to develop a shared vision and foster a culture of excellence. Strengths:• Impeccable customer services skills • Strategic Leadership Skills • Knowledge of best practices in customer service and retention • Strong written and verbal communication • Cross-function Team Player • Strong aptitude for technical software products • Ability to handle and resolve complicated situations with ensured customer satisfaction. • Continual Service Improvements.

Experience

1. Manager - Support Account Management Broadcom

   Broadcom

   Nov 2023 — Present · IN

   As a leader to the Support Account Managers (SAM) BU, within Global Support, I own the responsibility to manage, coach, and develop Support Account Managers [SAM], working with the VMware by Broadcom product portfolio.[Team Size - 21]Our SAMs build a support relationship with premium service leveraging customers and are responsible for delivering an unparalleled support experience leveraging Broadcom’s software solutions. It is under my responsibility to ensure that the SAMs have whatever they need to be successful and that our customers are also successful with Select / Premier Support offerings.We work closely with engineering, sales, and product marketing teams to ensure that Broadcom is delivering overall superior service and support to our customers.

Education

• North Maharashtra University

  HSC, Science

  2002 — 2004

• Bharti Vidyapeeth

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• University of Mumbai

  Diploma in Electronics Engineering, Electrical and Electronics Engineering

  2003 — 2007

• Our Lady of Good Counsel High School.

  SSC, English

  1992 — 2000

Skills

• Domain Name System (Dns)
• Troubleshooting
• IT Service Management
• Citrix
• Infrastructure
• Windows System Administration
• Dns
• Mobile Device Management
• Good Mobile Messaging
• Blackberry Applications
• System Administration
• Active Directory Experience
• Computer Hardware
• Netapp
• System Deployment
• Symantec Enterprise Vault
• Servers
• Itil
• Vsphere
• Windows Server
• Blackberry Os
• Microsoft Exchange
• Blackberry Enterprise Server
• Networking
• Vendor Management
• Windows 7
• Vmware
• Hyper-V
• Windows
• Enterprise Messaging Administrator
• Airwatch