Devadharshni Dhivahar
Senior Customer & Technical Support Specialist | Amazon | Expert in Troubleshooting, Escalations & Root Cause Analysis | Driving Seller & Customer Success | Aspiring Global CX Leader
- Role
- Senior Associate at Amazon
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Devadharshni Dhivahar
I am a customer success and support professional with 2 years of experience at Amazon…
Experience
Senior Associate
Jan 2024 — Present · Chennai, IN
Deliver advanced customer & technical support for Amazon’s global sellers, including Brand Registry support for brand owners and rights holders.Troubleshoot, resolve, and de-escalate complex issues in payments, listings, fulfillment, account health, and intellectual property concerns.Handle critical escalations with empathy and accuracy, ensuring seller satisfaction and preventing repeat contacts.Perform root cause analysis to identify trends, reduce defects, and improve overall resolution efficiency.Collaborate with cross-functional teams to optimize processes and drive improvements in global customer experience.Mentor and guide new associates, sharing best practices in technical troubleshooting and seller relationship management.Consistently achieve high CSAT, resolution accuracy, de-escalation success, and efficiency KPIs.
Education
PSGR Krishnammal College for Women
BCA
2019 — 2022
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