Dev Rana

Head of Department @Lowe\'s Canada

Mississauga, ON, CA

Lead and supervise sales associates to achieve sales targets and exceed sales goals• Provide ongoing coaching, training, and support to sales staff to enhance their product knowledge and sales skills• Monitor sales performance and provide regular feedback and performance evaluations• Build and maintain strong relationships with key customers and suppliers• Collaborate with other departments to ensure seamless customer experience and efficient operations• Handle customer escalations and resolve any issues or complaints in a timely and professional manner• Play an active role in the achievement of store and company objectives, in process improvement, and in problem-solving.• I also make sure that all customers benefit from exceptional customer service and can shop in a pleasant and safe environment• Resolve any issue that may arise while ensuring customer satisfaction• Carry out merchandising duties according to the Store Manager’s directions• Supervise the replenishment process• Manage promotional activities, flyer set-up, bestseller & excluded SKU’s according to sales• Assist in recruiting staff for the department under the responsibility• Determine work schedule while complying with the established labor budget and ensuring that customer needs are met• Assist employees regarding work performance on an ongoing basis and apply corrective measures if required• Participate in the performance assessment process and employee training, and follow up as necessary• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace in any manner

William Carey University

Bachelor of Commerce - BCom, Business/Commerce, General

New World Mission Dunamis International University

Master of Business Administration - MBA, Retail Operations Management