Dev Patel

Toronto Traffic Operations Centre Officer Backup Communications Services Opr @Arcadis

North York, ON, CA

Maintained and integrated large-scale Intelligent Transportation Systems (ITS) and CAD/AVL datasets, ensuring accuracy, reliability, and compliance with operational standards- Supported service scheduling and traffic signal coordination, monitoring real-time transit and roadway operations to optimize routing, minimize delays, and maintain operational efficiency- Conducted detailed data analysis and reporting on incidents, system performance, and traffic flows, producing documentation to support decision-making and service planning- Utilized Microsoft Excel, SQL-based reporting tools, and GIS applications to review, validate, and maintain records related to transit operations and infrastructure performance- Collaborated with cross-functional teams to interpret transportation network maps, route structures, and construction drawings, updating records and ensuring accuracy of service information- Prepared technical reports, correspondence, and operational documentation, ensuring compliance with corporate standards, collective agreements, and regulatory requirements- Acted as Backup CSO, assisting in control room operations, incident escalation, and system monitoring, ensuring continuous service delivery and safety compliance.

Ontario Tech University

Bachelor's degree, Information Technology

Steinbach Regional Secondary School

High School Diploma, Computer Science