Dev Patel

Center Desk Assistant @Indiana University Residential Programs And Services

Bloomington, IN, US

Operated as the first point of contact for residents, staff, and visitors, triaging inquiries through multi-channel communication systems (email, phone, ticketing platforms) while enforcing confidentiality, access control, and data security protocols.• Managed front desk operations including digital mail/package tracking, maintenance request processing via facilities management systems, and student check-in/check-out workflows through housing information systems.• Provided technical and procedural guidance on housing policies, campus systems, and resource platforms, ensuring accurate record-keeping, streamlined operations, and improved student engagement.