Dev Mandaliya

About Dev Mandaliya

I am an AWS Certified AI Practitioner with the ability to identify areas where AI can…

Experience

1. Senior Program Manager at Amazon

   Amazon

   May 2022 — Present · London, GB

   At Amazon, I am responsible for driving a high-visibility Customer Service program that directly impacts the customer experience. I own and deliver complex expansion programs within the customer service sector, in a fast-paced multi-tasked environment, with the ability to define, design and drive the program’s vision and roadmap. It includes negotiating with key business partners and teams across the multi-functions to gain alignment on program vision, project selection and prioritization. Below are my detail responsibilities- Define the direction for projects and gain consensus and clear alignment at all levels as appropriate, within Amazon\'s Customer Service- Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Retail, and Payments teams, software development and IT to design the project’s standard operational procedures, processes and technical requirements- Define, prioritize and plan projects that need to be implemented to execute on the process and technical requirements- Schedule, secure resources and manage cross functional teams to deliver to these projects- Monitor the execution and ensure the delivery of projects in a program is to an appropriate level of quality, ensuring the overall integrity of the request- Monitor project’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate- Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed- Provide overall stakeholder management and project progress reporting on a regular basis- Where applicable, manage and oversee third party contributions to the project.