Dev Bazz
Salesforce Consultant at Macy\'s
- Role
- Salesforce Consultant at Macy's
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Dev Bazz
Around 6 years of experience in design, development, implementation and testing of applications using Salesforce.com/ Force.com platform and Oracle Applications.
Experience
Salesforce Consultant
Oct 2018 — Present · Cincinnati, OH, US
Improved customer productivity through effective of Salesforce CRM technology; uncovered customer pain points & gaps in CRM best practices & presented information about Salesforce functionality to diverse audiences.Setup & configure custom fields, objects, reports, & dashboards to help companies optimize their use of time & data, with initial & re-implementation of Salesforce.Clean data with pre-implementation & within Salesforce with preventative measures to assist clients with data quality moving forward with Salesforce.Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base & Entitlements.Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and Process knowledge of Sales and Service Clouds.Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).Worked on designing and developing Lightning Community Builder and developed Lightning Components.Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
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