Destiny Quinones

About Destiny Quinones

Results-driven operations leader with a proven track record of optimizing processes, driving cost savings, and enhancing team performance. Expert in streamlining workflows, managing cross-functional teams, and implementing data-driven strategies to maximize efficiency. Committed to delivering operational excellence that accelerates business growth and profitability.

Experience

1. Overnight Experience Architecture Manager

   CORE:

   Jan 2026 — Present · New York, NY, US

   Lead front-of-house operations for a high-profile, members-only luxury club, ensuring seamless daily execution and elite hospitality standards-Supervise, train, and develop front desk and concierge teams, fostering accountability, service excellence, and professional growth-Oversee cross-departmental coordination between dining, events, spa, security, and facilities-Drive elevated member experience through personalized engagement, anticipatory service, and effective service recovery strategies-Oversee controlled building access, vendor entry, and confidentiality protocols for VIP and high-net-worth clientele-Monitor operational workflows, staffing levels, and service performance to optimize efficiency and member satisfaction-Maintain and audit member profiles, reservations systems, and internal reporting to ensure data accuracy and operational compliance-Act as primary escalation point for complex member concerns, resolving issues with discretion and strategic problem-solving

Education

• NYU School of Professional Studies

  Business Management , Hospitality Administration/Management

• Flatiron School

  Cybersecurity Engineer

• Kingsborough Community College

  Mental and Social Health Services and Allied Professions

  2015 — 2019