Desseraye P.

About Desseraye P.

I’m an operations and customer experience leader with over 10 years of experience driving performance across multifamily and BTR communities.I specialize in optimizing operations, strengthening client relationships, and delivering measurable results. Throughout my career, I’ve increased occupancy, improved leasing performance, and reduced delinquency through strategic process improvements and team development.I’m passionate about building efficient systems, developing high-performing teams, and creating experiences that drive both retention and revenue for clients.My experience has built a strong foundation in operations, client success, and performance optimization skills that translate seamlessly across industries and support scalable growth in both on-site and corporate environments.

Experience

1. Portfolio Manager

   Tbdm By Wan Bridge

   Jun 2025 — Present

   Increased occupancy from 89% to 95% within 60 days through targeted leasing strategy and pricing alignment-Stabilized portfolio performance across 400+ homes, maintaining strong occupancy and operational consistency-Reduced delinquency from $80K to under $5K within 3 months by implementing structured collections processes-Led lease-up execution for new development phase, achieving occupancy milestones on schedule and within budget-Developed and coached on-site teams, improving leasing urgency, conversion rates, and overall performance.

Education

• Piedmont Community College

  Associate of Arts - AA, Business, Management, Marketing, and Related Support Services

  2016 — 2018