Desmond Dcunha

About Desmond Dcunha

Certified Prince2 Practitioner, Certified Lean Sigma GREEN BELT, MBA in Project Management & ITIL Certified Professional with over 29 years of hardcore experience in IT Infrastructure Operations, System Administration and ITIL Process Management. Serving as catalyst for change with a commitment to improve operational efficiencies. Deft at managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction. Successfully delivers large complex infrastructure and application projects and solutions through expert leadership of cross-functional on-shore and off-shore support organizations. Proactively drives Service Level Management to meet or exceed quality of Service commitments. Proven track record of successful Program Management, Solid Financial performance, Executive and organizational Leadership, ITIL based Service Management, Transition and transformation services. Successfully completed Green field Projects well within the stipulated timelines.Skills in Resource Management, IT Asset management, IT Vendor Management, IT Procurement Management & IT budgeting.Solid Leadership Skills & Team building.

Experience

1. General Manager, Vertical Head - IT Operations

   Bajaj Electricals Ltd

   Aug 2022 — Present · Mumbai, IN

   Leading the IT Operations Team for Bajaj Electricals Ltd. from their Head Office- Sion, Mumbai.

Education

• Sikkim Manipal University.

  Master of Business Administration (MBA), Project Management

  2013 — 2015

• Madurai Kamraj University, Madurai

  Bachelor of Business Administration (BBA), Business/Commerce, General

  2006 — 2008

• Dr. T M A PAI Polytechnic, Manipal

  Diploma, Electronics and communications

  1987 — 1990

Skills

• IT Strategy
• Microsoft Office
• IT Outsourcing
• Management
• Team Building
• Operations Management
• Data Center
• Project Management
• Customer Service
• Vendor Management
• Itil
• Ms Project
• Service Desk
• IT Management
• Outsourcing
• Program Management
• IT Operations
• Incident Management
• Customer Relationship Management (Crm)
• Service Delivery
• Business Analysis
• People Management
• Infrastructure
• Team Management
• IT Service Management
• Change Management
• Pmp
• Leadership
• Resource Management
• Sla