Desmond Bennett

About Desmond Bennett

As a seasoned Mainframe Engineer, I specialize in designing and maintaining robust, high-performance computing environments. With a proven track record in system optimization and meticulous attention to detail, I thrive in ensuring seamless mainframe operations. My expertise extends to performance tuning, capacity planning, and implementing cutting-edge solutions that align with business objectives. Committed to staying abreast of the latest technologies, I bring a passion for innovation and a results-driven approach to every project. Let\'s connect to explore how my skills can contribute to the success of your organization.

Experience

1. Senior Systems Reliability & Support Specialist

   PNC

   Dec 2024 — Present

   Lead and participate in the monitoring, maintenance, support, and modernization of systems and software to ensure operational stability and adherence to technology standards.Perform system maintenance tasks, including patch installations, upgrades, certificate management (add/change/remove), and vulnerability remediation.Ensure continuous availability by understanding the production environment and proactively addressing incidents.Detect, resolve, and escalate incidents as necessary; conduct root cause analysis and implement corrective actions to prevent future issues.Monitor system availability, performance, and capacity against baseline metrics, identifying and reporting trends to support stabilization efforts.Develop in-depth knowledge of supported systems and applications; provided knowledge transfer and mentorship to junior staff.Lead application governance activities, including required attestations, continuity testing, impact analysis, and responding to audit/regulatory inquiries, ensuring compliance with technology standards.Coordinate with delivery teams to ensure smooth implementation of changes, maintaining a stable production environment.Participate in off-hours on-call support for production systems as part of the L2 support team on a rotational basis.Provide on-call support for triaging problems, coordinating with various support teams, and managing incident and problem management activities.Apply automation and scripting to facilitate proactive incident detection and management (self-healing).Collaborate and communicate with business and management teams to provide status updates, perform causal analysis, and develop shared solutions.Lead production support roles with hands-on experience using widely-used monitoring and scheduling tools.

Education

• The University of Texas at Arlington

  Bachelor's degree, Information Technology

Skills

• Intranet
• Client Services
• Management
• IT Hardware Support
• Computer Science
• Food Safety
• Outlook
• Microsoft Word
• Electronics
• Food & Beverage
• Customer Retention
• Customer Service
• People Skills
• Customer Support
• Food Service
• Microsoft Powerpoint
• Databases
• Twitter
• Video Games
• Information Technology
• Access
• Computer Security
• Technology
• Microsoft Office
• Sales
• Citrix Xendesktop
• Rumba
• Computer Animation
• Facebook
• Customer Satisfaction
• Training
• Testing
• Google Calendar
• Technical Support
• Data Entry
• Citrix
• Microsoft Excel
• Troubleshooting
• Time Management
• Quality Assurance