Desiree Patterson-Lopez

About Desiree Patterson-Lopez

I’m an experienced professional with years of expertise in customer service, hospitality, and sales. My passion lies in enhancing the customer experience, a skill I\'ve honed by handling over 60 daily calls from third-party agencies and guests, and consistently delivering positive and efficient results.My strengths revolve around understanding customer needs and then tailoring solutions to match those needs. This has led me to be recognized as \'Cashier of the Year\' for two consecutive years, increasing customer satisfaction by 20% during peak hours. With an eye on innovative solutions, I also successfully transitioned customers from paper to digital coupons, resulting in increased savings for them.Backing up my skills, I\'ve contributed significantly towards Ambassador Hospitality at CLEAR Plus, achieving a 95% satisfaction rate. Besides this, my proactive initiatives in upselling services to existing customers have fostered long-term loyalty and enhanced their overall experience.In a nutshell, I combine my hard skills of problem-solving, project management, time management with empathy, excellent communication skills and more to deliver best-in-class customer service. If you\'re seeking someone who puts the customer first while driving business growth through improved experiences - let\'s talk!

Experience

1. Customer Service Ambassador

   CLEAR

   Feb 2024 — Present · San Diego, CA, US

   CLEAR Plus gets you to your gate faster using your eyes or fingerprints to verify you at airport security.Security, Service and Sales, are the CLEAR mottoAssist CLEAR members by verifying their boarding pass and take them straight to security without the hassle of waiting in the standard line.Delivered 95% satisfaction in Ambassador Hospitality for the quarter, enhancing end user experienceEnhance member experiences by assisting with the resolution of multiple accounts and proactively calling member care support.

Education

• Southwestern Community College District

  Associate’s Degree, Accounting

Skills

• Microsoft Office
• Microsoft Word
• Leadership
• Microsoft Excel
• Powerpoint