Desiree Barretto

About Desiree Barretto

I lead global renewals strategy with a focus on driving 90%+ gross revenue and logo retention while bringing clarity, predictability, and strong customer outcomes to every stage of the renewal cycle. I manage a worldwide team of renewal specialists, supporting a high-ARR portfolio and coaching the team to excel in churn reduction, customer value articulation, and operational excellence.I’m at my best collaborating cross-functionally—partnering with Sales, CS, CE, Sales Strategy, Finance, Legal, and Product to streamline renewal motions, resolve challenges, and create smoother customer experiences. I’m also passionate about improving processes, building scalable playbooks, and using data to uncover trends, reduce churn, and deliver meaningful insights to leadership.And outside of work? There’s a good chance you’ll find me nose-deep in a novel, completely lost in a great book. Always open to connecting—whether it’s about renewals strategy, leadership, or your favorite book!Core Competencies:Renewals Strategy & Execution | Revenue Retention Management | Forecast Accuracy | Cross-Functional Alignment | Process Optimization & Playbook Development | Data-Driven Decision Making | Global Team Leadership & Coaching

Experience

1. Senior Manager - Renewals

   BrowserStack

   Oct 2024 — Present

   Own renewals strategy and execution, consistently targeting 90%+ gross revenue and logo retention while driving forecast accuracy and risk management through data-driven insights and rigorous operational cadence.• Lead a global team of 15+ renewals reps managing a high ARR book of business across diverse customer segments and regions while coaching and developing a high-performing team with strong skills in negotiation and customer value articulation.• Partner cross-functionally with Sales, CS, CE, Finance, Legal, and Product to streamline renewal motions, resolve escalations, and enhance customer experiences.• Improve global processes, playbooks, and systems to increase efficiency, predictability, and customer satisfaction.• Provide executive leadership with clear reporting on performance, retention metrics, and strategic initiatives.

Education

• Don Bosco College

  BCA (Bachelor of Computer Applications), Computer Science

  2005 — 2008

• Manipal Institute Of Computer Education

  Desktop Publishing Diploma, Graphic Design

  2009 — 2009

Skills

• Marketing
• Business Development
• Digital Marketing
• Data Analysis
• Web Development
• Online Advertising
• Sem
• Keyword Research
• Team Management
• Web Analytics
• Market Research
• Ad Networks
• Online Marketing
• Pay Per Click (Ppc)
• Search Engine Marketing (Sem)
• Advertising
• Ppc
• Quality Management