Desiree Pels
Global Portfolio Business Transformation Lead @SAP
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WORK HISTORY
Global Portfolio Business Transformation Lead @SAP
Paris, FR
EDUCATION
European School of Luxembourg
European Baccalaureate
Schoevers College
Communications and PR, Communication, General
SKILLS
ABOUT DESIREE PELS
I help organisations achieve measurable outcomes through customer success, portfolio transformation, and digital adoption strategies. With expertise in CX, XM, and project management, I have led the design and implementation of large-scale customer experience programmes that drive engagement and long-term value. As a Design Thinking Coach, I apply human-centred approaches to foster innovation and solve complex challenges. Passionate about collaboration and transformation, I guide teams and customers through change to deliver sustainable success.Certified Customer Experience Professional (CCXP)|Certified Experience Management Expert (Qualtrics)| XM Scientist and XM Technology Consultant | Member of the Customer Experience Professional Association (CXPA)|Design Thinking Coach |SAP Certified Business Associate | SAP Business Process CX, Lead to Cash
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