Desiree Marks

About Desiree Marks

Welcome to my LinkedIn profile! I am an accomplished leader with over 14 years of experience in designing program strategies and delivering impactful results within the education and nonprofit sectors. Throughout my career, I have demonstrated a strong track record of leading cross-functional teams to execute high-quality work, enhance strategic initiatives, and achieve exceptional stakeholder satisfaction.My career has been dedicated to enhancing educational outcomes and fostering community partnerships that positively impact student success. I am passionate about educational equity and innovation, and I am committed to leveraging my leadership skills to drive positive change within the education sector. Let\'s connect to explore opportunities for collaboration and impact.

Experience

1. Senior Director, Product and Program Success

   Springboard Collaborative

   Apr 2021 — Present

   Lead program design and customer success strategy for a national portfolio of school district partnerships, designing scalable service models that strengthen educator–family collaboration and accelerate student reading growth- Partner with Executive Directors throughout the sales cycle, leveraging curriculum expertise to drive strategic engagements, improve pitch effectiveness and expand high-value partnerships- Build and operationalize customer success plans and systems, enabling consistent delivery, tracking customer health, and ensuring all districts meet or exceed prior-year program outcomes- Collaborate with district leadership to co-design service delivery plans aligned with district priorities, ensuring high retention rates and identifying opportunities for account expansion- Manage and mentor a team of Program Directors, fostering a high-performance culture of accountability, learning, and service excellence- Delivered nationwide impact to students across 200 schools in the 2023–24 school year, achieving 84% goal attainment, 86% daily engagement, and 91% family workshop participation.

Education

• San José State University

  B.A, Psychology

  2006 — 2008

• Mercy University

  M.A, Urban Education

  2008 — 2010

Skills

• Staff Development
• Curriculum Design
• Program Management
• Public Speaking
• Case Management
• Youth Development
• Program Development
• Special Education
• Volunteer Management
• Community Outreach
• Nonprofits
• Differentiated Instruction
• Project Management
• Curriculum Development
• Event Planning
• Family Engagement
• Literacy
• Leadership
• School & Community Partnerships
• Classroom Management
• Data-Driven Planning
• Case Managment