Hariprasad D.
Customer Service Manager @Entain
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WORK HISTORY
Customer Service Manager @Entain
Handle high-volume cash transactions and till reconciliations daily, ensuring accuracy and compliance with company cash-handling procedures.• Resolve customer queries and transaction disputes promptly, maintaining accurate records of all interactions and outcomes.• Follow internal control and compliance procedures for all financial transactions processed at point of sale.• Monitor and report operational discrepancies, escalating anomalies in line with company protocols.• Maintain attention to detail and accuracy under pressure in a fast-paced, high-transaction environment.
EDUCATION
Vivekananda Global University
Master of Business Administration - MBA, Finance
Oxford Brookes University
MSc In Accounting & Finance, Accounting and Finance
Deogiri College Chh. Sambhaji Nagar
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT HARIPRASAD D.
ACCA-accredited MSc Accounting & Finance graduate from Oxford Brookes University, with 2+ years of hands-on finance experience at Infosys BPM spanning transaction processing, financial reporting, audit compliance, and workflow optimisation.Key achievements at Infosys BPM: • Improved reporting accuracy by 20% across 50+ monthly financial reports. • Reduced transaction processing time by 15% through process improvements. • Managed monthly financial transactions with full audit compliance. Proficient in SAP ERP, Power BI, and Excel for financial analysis, account reconciliation, and data-driven decision-making. Background spans AP operations, subledger management, variance analysis, and cross-functional stakeholder coordination in high-volume environments.Holds Bloomberg Finance Fundamentals and CFI Accounting Fundamentals certifications alongside the ACCA-accredited MSc.
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