Desh Gaurav

About Desh Gaurav

A result oriented professional with over 16 years of experience in Collection & Recovery, Customer’s life Cycle Management, On-boarding, Billing, various facets of Risk management, Fraud control, Credit control, Retention and Relation, Team Management & Process Enhancement. Present Employment:Joined Bajaj Finserv in July 2017 as Regional Collection Manager- MumbaiCurrently Working in Bajaj Finserv Limited as “Zonal Collection Manager” based at Mumbai. Responsibility- Timely collection basis on their early payment behavior and experience to keep the flow in control through various check points & activities reaching out to the customers’ Collection of Bkt X along with penalty Control on forward flowMilestone creation & ClosingPriority of followup basis on 9 Blocker startegyProduct : Collection of - Retail EMI Card & E ShoppingLocations : West & North - MH & Goa, Gujrat, MP, UP, PJ & Delhi Chief Accomplishment Month on Month growth in Revenue Collection As reached at consistent level of 96.5% against earlier trend of 90%Won Excelsior & many HOM, Gem Awards Won 3 International Trips for Collection Contest.Part of Talent Pool of organization, Which has awarded me with 2 Promotions, Executive Management Course at IIM Kolkata & Gold Mentor award Awarded by MD for Social Responsibility workPrevious Assignments -1.) Worked in Reliance Communications Limited as “Customer Life Cycle Management Head” for MPCG Circle since November 2014 to July 2017.End to End Customer Life Cycle behavior and experience to keep them happy in our network through various check points & activities reaching out to the postpaid customers base of 2.80 Lacs and monthly revenue of 11 Crore.On boarding BillingCollection & RecoveryCredit ControlRetention & RelationshipRevenue Enhancement2.) Worked as Circle Collection & Retention Head - MPCG in Reliance Communication since December 2013 to October 20143.) Worked as “ HUB Billing & Collection Head” for MPCG Circle HUB Which contains Three States - Madhya Pradesh, Chattisgarh & Odisha & 13 Clusters since June 2011 to November 2013 4.) Worked in RCOM as HUB Billing & Collection Lead” for Punjab Hub since July 2009 to May 2011, HUB covered – Punjab, Haryana, Jammu & Kashmir5) Worked as Head SMG “Service Management Group” in Bharti Airtel Ltd. based at Lucknow (U.P.) since May 2006 to July 2009. Responsible for Collection, Recovery,Quality Customer Acquisition & Nodal Officer Activity for Lucknow.

Experience

1. National Collection Head

   Bajaj Finserv

   Oct 2025 — Present

Education

• Indian Institute of Management, Calcutta

  Executive Genral Management Program, Management

  2019 — 2020

• National Institute of Management

  Master of Business Administration - MBA, MBA

  2007 — 2009