Desai Divyesh

Experience

1. Specialist - IT Operations

   Synechron

   Aug 2017 — Present · Pune, IN

   Leading a team of 5 members during shifts. Handle priority incident calls and provide update to and keep the client manager informed. Delegate the work according the requirement of the task.• Facilitate by filing change and drive the change ‎process to fix critical ‎issues exist within system ‎functionality‎. Issues ‎which are reported ‎through an incident or ‎identified during research ‎which impacts the day to ‎day working for ‎accountable applications‎.• Make informed decisions ‎based on available ‎information‎. ‎Recognizes ‎typical as well as complex and unusual issues, and ‎actions needed to ‎advance the decision ‎making process‎. ‎Recommends possible ‎solutions‎. ‎Follows up to ‎ensure resolution.• Work on problem management task, which includes creating RCA (Root Cause Analysis) documents, approach multiple teams for review followed with RCA presentation.• Understand the requirement and urgency of issues reported from client and help them by delegating the work to proper resource and provide solution.• Create reports and other requirement documentation to help and improve the overall system functionality

Education

• J.Z. Shah Arts and H.P. Desai Commerce College

  Graduation in Commerce, Commerce

  2000 — 2003

• Srimad Rajchandra Institute of Management and Computer Applications

  Master of Computer Applications (MCA), Information Technology

  2003 — 2007

Skills

• Microsoft Sql Server
• Vb.net
• Business Analysis
• Agile Methodologies
• Software Project Management
• Business Intelligence
• Web Services
• Oracle
• Requirements Analysis
• C#
• .net
• Sql
• Asp.net