Derry Hendarna
Flagship General Manager @Ines Di Santo
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WORK HISTORY
Flagship General Manager @Ines Di Santo
Toronto, ON, CA
Lead daily operations of the flagship boutique, ensuring a seamless and elevated client experienceDrive store performance by achieving and exceeding sales targetsManage, mentor, and develop a team of luxury bridal consultants, fostering a high-performance, client-centric cultureOversee alterations team of seamstresses, visual merchandising and inventory management to maintain brand standards and support sell-throughDesign and implement training programs to enhance team expertise and service excellenceCollaborate with corporate teams to execute brand strategies, marketing initiatives, and operational improvementsContributed to a notable year-to-date increase in store sales through strategic leadership and execution
EDUCATION
University of Ottawa
Bachelor's in Social Science, International Development and Globalization
ABOUT DERRY HENDARNA
I am a passionate and results-driven Flagship General Manager at Ines Di Santo, based in Toronto, Ontario, Canada. With a extensive background in luxury retail management, I bring over a decade of experience leading high-performing teams and driving business growth in some of the most prestigious fashion houses, including Louis Vuitton and Nordstrom.Throughout my career, I have honed my skills in client development, team coaching, and market intelligence. At Louis Vuitton, I successfully managed and developed luxury client advisors by implementing innovative learning strategies, which contributed to a significant increase in client engagement and sales performance. My experience at Nordstrom further solidified my expertise in managing sales operations, particularly within the Women\'s Designer, Ready-to-Wear, and Accessories departments.Currently, at Ines Di Santo, I am dedicated to fostering a luxurious, client-focused environment while maximizing operational efficiency and growth. I am passionate about building strong teams, driving strategic initiatives, and delivering exceptional customer experiences.I\'m always excited to connect with professionals who share a passion for retail, luxury fashion, and leadership. Let\'s connect and explore opportunities for collaboration!
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