Derron Bohne

Program Manager @Milwaukee Electronics

Milwaukee, WI, US

SUMMARY: Serve as primary customer contact and liaison between Milwaukee Electronics and assigned customers. Manage customer relationships, coordinate all customer support activities, grow existing customers, and coordinate quotes to new and existing customers. ESSENTIAL DUTIES & RESPONSIBILITIES•Provide detailed, accurate & timely information to customers’ inquiries relating to expediting, scheduled shipping dates, pricing, availability, order processing & credit processing.•Proactively alert the customer of any issues & propose solutions.•Single point of coordination between the customer and Milwaukee Electronics.•Track customer complaints & returns to ensure timely proper corrective action. •Develop a strategy to effectively service each customer, while preserving the interests of Milwaukee Electronics. This includes but is not limited to: material management, production planning, and quality assurance. •Analyze monthly margins & follow-up on variances to ensure timely resolution. •Carefully monitor and manage performance to agreed metrics and develop action plans to improve performance.•Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead times.•Sales order and forecast maintenance for assigned customers.•Lead new product introduction & product development meetings with other internal Milwaukee Electronics departments to ensure timely and effective support of new products. •Process and negotiate customer purchase order and engineering changes and submit cost/delivery impacts to customers.•Responsible for holding Customer Business Review meetings.•Hold internal customer dashboard & scorecard review meetings to review account performance and develop key actions for improvement & growth. Include in business review meetings to identify and deliver new opportunities within the customer for account growth.•Develop and maintain project schedules for all activities related to assigned customers.

University of Wisconsin-Platteville

B.S. Mechanical Engineering, Engineering, Mathematics, Pysics