Derrohn Fomby

Director of Environmental Services @Golisano Children\'s Hospital Of Buffalo

Buffalo, NY, US

Union Employee Management & Collective Bargaining: Managed union employees, ensuring compliance with Collective Bargaining Agreements (CBA). Actively participated in bargaining and negotiating CBAs, achieving mutually beneficial outcomes while maintaining positive relations with union representatives. Worked to address employee needs while keeping operational goals in mind.Grievance Handling & Conflict Resolution: Led grievance hearings, addressing employee concerns and resolving conflicts in accordance with hospital policies and union agreements. Ensured timely and fair resolution of disputes, while maintaining staff morale and fostering a collaborative, respectful work environment.Ensured full compliance with TJC (The Joint Commission), DNV (Det Norske Veritas), and DOH (Department of Health) standards. Successfully navigated surveys with no findings during my tenure, demonstrating a consistent commitment to regulatory excellence, safety standards, and quality patient care.Training & Staff Development: Focused on improving employee competencies in key areas, including infection control, cleanliness standards, safety procedures, and customer service, which contributed to higher service quality and improved patient satisfaction.Technology Research & Labor Reduction: Focused on adopting tools that improved productivity, enhanced operational efficiency, and minimized resource wastage, resulting in both financial and labor optimization.Patient Satisfaction & HCAHPS Improvement: Implemented targeted strategies to improve patient satisfaction, particularly within the power units, by enhancing service delivery, cleanliness, and overall patient experience initiative led to improved HCAHPS scores, contributing to stronger patient ouUsed insights to drive improvements in staffing levels, service delivery, and operational efficiency, aligning with the hospital’s broader goals.

Purdue Global

Bachelor's degree, Healthcare Administration