Derrike Retzlaff
Enterprise Customer Success Manager @Elation Health
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WORK HISTORY
Enterprise Customer Success Manager @Elation Health
Manage +35 enterprise accounts, driving retention and growth through strategic partnership and outcome focused engagement-Achieved 100%+ NRR YoY; recognized as #1 Customer Success Manager in 2024 for NRR impact-Serve as the strategic advisor to C-level stakeholders, delivering data-backed recommendations that influence customer decisions and outcomes-Conduct executive business reviews and success reporting, translating KPIs and usage data into strategic insights-Identify at-risk accounts early, implement proactive success strategies, and execute renewal processes with high predictability
EDUCATION
University of Wisconsin-Whitewater
Bachelor of Business Administration (BBA), Finance
SKILLS
ABOUT DERRIKE RETZLAFF
Enterprise CSM | Strategic Partnerships | Relationship Growth | Data-Driven Storytelling
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