Derrik Allen
Technical Support Specialist
- Role
- Technical Services Specialist Infrastructure, Systems & Networking at Scarlett Group
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Derrik Allen
Accomplished IT professional with a proven track record in ERP implementation, business…
Experience
Technical Services Specialist Infrastructure, Systems & Networking
Mar 2025 — Present
Provide hands-on technical support across multiple environments, resolving hardware, software, and network issues-Administer and manage Microsoft 365 and Azure Active Directory environments, including user provisioning, access control, and policy enforcement-Deploy, configure, and maintain servers, network switches, access points, and backup systems-Perform full server room rebuilds, including rack organization, cable management, and power redundancy planning-Execute network resets and troubleshoot connectivity issues across physical and virtual infrastructure-Coordinate with vendors for hardware procurement, quote evaluation, and service delivery-Manage inventory systems and oversee hardware deployment lifecycle from staging to installation-Support domain controller setup, DNS/DHCP configuration, and Group Policy management-Handle physical infrastructure tasks including phone jack installations, room relocations, and structured cabling-Maintain documentation for systems, configurations, and troubleshooting procedures-Act as a technical point of contact for billing decisions and technology-related planning-Configuring and deploying devices through Intune / Apple Business Manager
Education
Georgia Institute of Technology
Bachelor of Business Administration - BBA, Business Information Technology Management
The University of North Carolina at Chapel Hill
Graduate Degree, Innovation, Leadership, and Management
University of Notre Dame
Industrial and Product Design
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